What the F**k? (Part One)

Incident one:

We have regular load shed. Last month it was seven hours a day (Yes you heard it right, seven hours). It has already been tough time tapping the electric power in home and office.

Recently there was a light of hope to reduce this severity. A new 70 MW hydro power project finally start to operate and it was expected to reduce the load shed time. Hope.

But a couple of days after the announcement and the inauguration made, the load shed increased to ten hours a day.

Sub incident one: Now it’s 16 hours a day. Crazy.

Incident two:

Dr. Bhola Rijal has been my mother’s doctor since her operation some 10 years ago. I don’t know whether he was such a popular figure then, but today I am sure that all the Gyno patients (all over the country) only want to consult him. Popular. However, it’s not his popularity I am complaining about. It’s about the management of the doctor appointments. The hospital is really taking for granted the patients for its most popular doctor.

Some four months ago they have the system of registering patient’s name in person or by phone. Needless to say it would take about 2 months to get the appointment. It would take time but it was easy calling from some 500 kms away from the capital and fixing an appointment. However, there has been a slight change in the way the patient appointment is made today.

You have to be there (at hospital at Chabhil) at about five am in the morning and you better be twenty five early birds. What a shame! The pity is that they only start confirming your appointments at about 7:30. I wasted about two and half hours of my precious morning time being in the queue like a fool and listening non-sense hospital talks.

Incident four:

We (my company) have an account at Himalayan Bank. It’s ok. But we have some issues that are of concern. Distance, average wait time, account flexibility etc are some of the things I find not as I expected. Any way it’s almost been 2 years we have been with them.

Last week we got an offer to be one of the esteem clients of Laxmi Bank (just another bank). As it was lot closer to our office and as they promised (they actually did) various additional services and customer care and satisfaction, we decided to give it a try.

Well I went to their office. The interior was ‘Wow’. But that’s what I was not looking for. I was looking for how much they value their client. Just after half an hour talk with one of their supervisors I figured out that Customer care was one of the things they have in the bottom of their preference.

Thank you. See you in next life.

Well it’s hard not to expect.